WEBSITE TERMS OF USE

LAST UPDATED: 1st day of May 2017

Disclaimer
All information on our site should not be regarded as a substitute for medical advice from a trained healthcare professional/ physician or for the purpose of diagnosis. We will not assume any liability for any damage and injury, direct or indirect, loss or risk due to the use of our site. Chrysalis makes no warranty or guarantee with regards to treatment, services and products/ medications.
By using our site, it shows that you have read, understood and agree to be bound to the terms and conditions of use. IF YOU DO NOT AGREE to the terms and conditions of our site, please do not proceed.
1. ACCEPTANCE OF TERMS
1.1 We are Chrysalis Spa PTE LTD and we own and operate this website (“Site”) at www.chrysalis.com.sg
1.2 Your use of this Site is subject to these Terms of Use. By using the Site, you are deemed to have accepted and agree to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. Changes to these Terms of Use will be posted on the Site. Your use of the Site following changes to these Terms of Use will constitute your acceptance of those changes.
2. ABILITY TO ACCEPT TERMS OF USE
2.1 You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.
3. SITE ACCESS
3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.
3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.
4. ACCESS TO SITE OUTSIDE OF SINGAPORE
4.1 We make no promise that the materials on the Site are appropriate or available for use in locations outside Singapore. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
5. YOUR USE OF THE SITE
5.1 Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:
5.1.1 Use the Site for any fraudulent or unlawful purpose;
5.1.2 Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
5.1.3 Impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;
5.1.4 Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;
5.1.5 Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
5.1.6 Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
5.1.7 Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;
5.1.8 Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
5.1.9 Frame or mirror any part of the Site without our express prior written consent;
5.1.10 Create a database by systematically downloading and storing Site content;
5.1.11 Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
5.2 We reserve the right to revoke these exceptions either generally or in specific instances.
6. THIRD PARTY WEBSITES
6.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
6.2 You may create a link to this Site, provided that:
6.2.1 The link is fair and legal and is not presented in a way that is:
(a) Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
(b) Harmful to our reputation or the reputation of any of our affiliates;
6.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
6.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.
7. INTELLECTUAL PROPERTY
7.1 The intellectual property rights in the Site and all of the text, pictures, videos, graphics, user interfaces, visual interfaces, trademarks, logos, applications, programs, computer code and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission
8. LIMITATION OF LIABILITY
8.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:
8.1.1 All conditions, warranties and other terms that might otherwise by implied by law into these Terms of Use; and
8.1.2 Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.
8.2 The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under Singapore law or statutory rights which may not be excluded, nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
9. COLLECTION OF PERSONAL INFORMATION
9.1 We may collect and use information about you in accordance with our privacy policy. You can view a copy of this policy under the Privacy Policy section.
10. DURATION OF TERMS
10.1 These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.
11. GOVERNING LAW
11.1 These Terms of Use will be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.
 

WEBSITE PRIVACY POLICY

LAST UPDATED: 1st day of May 2017
Chrysalis Spa PTE LTD (“Chrysalis”) takes your privacy very seriously. We ask that you read this privacy policy (the “Policy”) carefully as it contains important information about what to expect when Chrysalis collects personal information about you and how Chrysalis will use your personal data.
This Policy applies to information we collect on www.chrysalis.com.sg and its sub-domains about:
i) visitors to our website (the “Site”); and
ii) people who register their emails with us.
1. INFORMATION COLLECTED FROM ALL VISITORS TO OUR WEBSITE
We will obtain personal data (such as, but not limited to, your name, mobile number, email and mailing address) about you when you visit us. When you visit us, we may monitor the use of this Site through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Site or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Our Use of Cookies” below.
2. INFORMATION COLLECTED FROM USERS WHO REGISTER THEIR EMAILS WITH US
When you register your emails with us, we may use it for the following:
will send you weekly newsletters, contact you about products and services we think may be of interest to you
respond to your enquiries
marketing purposes
customer relations purposes
If you agree to us providing you with these information, you can always opt out at a later date. If you would rather not receive these information, please send an email message to customerservice@chrysalis.com.sg and/or marcom@chrysalis.com.sg. By submitting your email you consent to the use of that email as set out in this policy.
3. OUR USE OF COOKIES
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Site and to compile statistical reports on Site activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our Site features may not function if you remove cookies from your browser.
4. PROTECTION OF INFORMATION
We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate our Site as easily as possible, and to remember information about your current session. These are the Session Cookies and they are removed from your system when you close the web browser or turn off the computer. You must enable cookies on your web browser to use the Freshdesk Service.
We also use persistent cookies to analyze information about visitors to the Freshdesk website. No personal information is collected during this process. A persistent cookie remains on your hard drive after closing the web browser or turning off the computer.
5. ACCESS TO YOUR INFORMATION AND UPDATING AND CORRECTING YOUR INFORMATION
Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to customerservice@chrysalis.com.sg and/or marcom@chrysalis.com.sg or contact us via the phone numbers [(+65) 6564 2420] provided. We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Chrysalis changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to customerservice@chrysalis.com.sg and/or marcom@chrysalis.com.sg or by informing us via the phone numbers provided. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
6. NON-DISCLOSURE
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
7. LINKS TO OTHER WEBSITES
Our Site may contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
8. SALE OF BUSINESS
If Chrysalis’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
9. CHANGES TO PRIVACY POLICY
We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this site so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 25th day of May 2015.
By using our site, it shows that you have read, understood and agree to our privacy policy. IF YOU DO NOT AGREE to the privacy policy of our site, please do not proceed.
10. HOW TO CONTACT US
We welcome your views about our Site and our privacy policy. If you would like to contact us with any queries or comments please send an email to customerservice@chrysalis.com.sg and/or marcom@chrysalis.com.sg or inform us via the phone numbers provided.

Personal Data Protection Policy
Your personal data is important to Chrysalis Spa Pte Ltd.
The purpose of this document (“Personal Data Protection Policy”) is to inform you how Chrysalis Spa Pte Ltd (“collectively referred to herein as “Chrysalis”, “us”, “we”, or “our”) collects, uses, discloses and shares the Personal Data which is subject to Personal Data Protection Act in Singapore (“the Act”) and applies to all outlet(s) which are managed by Chrysalis disclosed at our website: www.chrysalis.com.sg
This Personal Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which to any of the Companies may have at law to collect, use or disclose your Personal Data.
We may from time to time update this Personal Data Protection Policy to ensure that this Personal Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website Please check back regularly for updated information on the handling of your Personal Data.
Personal Data
In this Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
Types of personal data we collect
In general, we may collect and hold personal data of persons/entities including but not limited to:
>Customers
>Job Applicants and employees
>Service Providers; and
>Other people who we may come into contact
Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
Collection of Personal Data
In our day-to-day business, we collect personal data in these ways:
>When you submit any form, including but not limited to applications forms or other forms relating to our products and services;
>When you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
>When you interact with our employee, for example, via telephone calls, letters, face-to-face meetings, social media platforms and emails;
>When you request that we contact you or request you that you be included in an email or other mailing list;
>When you respond to our promotions, initiatives, or to any request for additional Personal Data;
>When you submit an employment application or when you provide documents or information including your resume and/or CVs in connection with any appointment as an officer, director, representatives or any other position;
>When your images are captured by us via CCTV/Cloud cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you receive our services;
>When you are contacted by, and respond to, our marketing representatives and customer service officers;
>When we seek information about you and receive your Personal Data in connection
>With your relationship with us, including for our products and services or job applications, for example, from business partners, public agencies, your ex-employer, referral intermediaries and the relevant authorities; and/or
>When you submit your Personal Data to us for any other reasons.
>When you browse our website, you generally do so anonymously but please read section 7 on cookies. We do not, at our website, automatically collect Personal Data unless you provide such information, write in through our website.
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested, or delays in providing you with products and services you have requested, or processing your applications
Purposes for the collection, use and disclosure of your personal data
Generally, we collect, use and disclose your Personal Data for the following purposes:
>Responding to your queries and requests;
>Verifying your identity;
>Managing administrative (e.g. appointment booking etc) and business operation of Chrysalis and complying with internal policies, reporting requirements and procedures;
>Facilitating business assets transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the companies;
>Resolving complaints and handling requests and enquiries;
>Matching any Personal Data held which relates to you for any of the purposes listed herein;
>Requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our products and services, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our products and services.
>Preventing, detecting and investigating crime and analysing and managing business risks;
>Conducting marketing promotions (e.g. sending of alerts, newsletter, marketing materials, offering promotions and loyalty programme etc.)
>Legal purposes (including but not limited to obtaining legal advice and dispute resolution);
>Monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
>Conducting investigations relating to disputes, billing or fraud;
>Managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
>Meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations; and
>Purposes which are reasonably related to the aforesaid.
Disclosure of Personal Data
We do not sell or rent your personal information to any third parties. Your personal information may be shared with current or future Chrysalis entities and will undertake to respect any individual rights to privacy and in compliance with the Act through restricted access and anonymsing the data.
Management and Protection of Personal Data
We have appointed Data Protection Officer (“DPO”) to oversee our management of personal data in accordance to the Act.
We will take reasonable efforts to protect the Personal data in our possession or our control by making reasonable security arrangements (for e.g. in combination of secure computer storage facilities and paper base files etc.) to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risk. However, we cannot completely guarantee the security of any Personal Data we may have collected from or about you, or that for example no harmful code will enter our website (for example, viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites and will not hold us liable for any unauthorized disclosure, loss or destruction of your Personal Data arising from such risks.
While we strive to protect your Personal Data, we cannot ensure the security of the information you transmit to us via the Internet, or through our electronic device (for e.g. Ipad etc.), and we urge you to take every precaution to protect your Personal Data when you use such platforms.
The Act also requires us not to store personal data longer than necessary. We will cease to retain your Personal Data when we no longer need such Personal Data for the purposes we originally notified you of or for any business or legal needs.
Use of Cookies
We may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into our websites.
We make use of “cookies” to store and track Aggregate Information about you when you enter our website. Such cookies are used to track information such as the number of users and their frequency of use, profiles of users and their online preferences.
Such aggregate Information collected may be used to assist us in analysing the usage of our website so as to improve your online experience with us.
Should you wish to disable the cookies associated with these technologies you may do so by changing the setting on your browser. However, please note that this may affect the functionality of the internet browser.
Accuracy of your Personal Data
We take all reasonable measure to ensure that your Personal Data remains accurate, complete and up-to-date. You may also keep us informed when there are any updates to your Personal Data by contacting us.
Feedback, Withdrawal of Consent, Access and Correction of your Personal Data
If you have any questions, or feedback (for e.g. complaint on Personal Data breach etc.) regarding to your Personal Data or our Personal Data Protection Policy, you may always contact our DPO.
Phone: (+65) 6564 2420
Email:  customerservice@chrysalis.com.sg or marcom@chrysalis.com.sg. This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Address: Data Protection Office – 2 Bukti Batok Street 24 #08-03 Skytech Building Singapore 659480
If you wish to make a request to access the personal data we hold about you, please contact the DPO in writing. We will need to verify your identity and to specify what data you need. Please note that we may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the data sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
To make a request to withdraw your consent previously given or to correct your Personal Data, please contact the DPO in writing.